Your privacy is not simply a legal obligation for us — it is a responsibility we take seriously. This document clearly and transparently explains how Shoei88 collects, uses, stores, and protects the personal data of every member in Malaysia.
Six core principles that underpin how Shoei88 protects the privacy of every Malaysian member
All communications between your browser and Shoei88's servers are protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks such as Maybank and CIMB. This means your personal information, passwords, and payment details cannot be intercepted or read by unauthorised parties during transmission.
Shoei88 has never sold, rented, or traded members' personal data to any third party for marketing or commercial purposes — and we never will. Your data is collected solely for platform operations, legal compliance, and improving your user experience. It is not a revenue stream for us.
Shoei88 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and its subsidiary regulations. We process our members' personal data on a lawful basis — whether that is your consent, contractual necessity, our legitimate interests, or a legal obligation — and we never process data beyond the limits permitted by law.
Shoei88 member data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict physical access controls. We run automated daily backups of all data to a separate storage location to ensure no data is lost in the event of an unexpected technical disruption.
Access to shoei88 members' personal data is strictly limited to staff who genuinely need it to carry out their operational duties — a need-to-know basis. All access is logged and monitored, and our staff are bound by legally enforceable confidentiality agreements. Internal violations are met with strict disciplinary action.
In the event of any data security breach affecting members' personal information, Shoei88 is committed to notifying affected members within 72 hours of detecting the incident — exceeding the minimum requirements set by most data protection regulations. We believe members have the right to know if their data may have been compromised so they can take appropriate protective action.
Last Updated: 1 January 2026
Welcome to the Shoei88 Privacy Policy page. At Shoei88, we believe trust is the foundation of our relationship with every member — and that trust starts with full transparency about how we handle your most personal information.
This document is written with the genuine intention of being understood by the average user — not merely as a lengthy legal document that no one reads. We explain every aspect in plain language, with practical examples relevant to your experience as a Shoei88 member in Malaysia.
This Privacy Policy applies to all services offered through the shoei88 platform, including Sports Betting (Malaysia Super League, EPL, badminton, NBA and more), Live Casino, slots, the VIP Rewards programme, and all interactions with our customer support team.
Shoei88 collects your personal data through several means — directly when you provide it to us, automatically as you use the platform, and in limited cases from legitimate third-party sources. The following are the categories of data we collect:
| Data Category | Specific Examples | How It Is Collected |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth, gender | Account registration & KYC verification |
| Contact Information | Malaysian phone number, email address, residential address | Registration & profile updates |
| Financial Information | E-Wallet account numbers (TnG, GrabPay, DuitNow), deposit & withdrawal records in MYR | Financial transactions within the platform |
| Platform Activity Data | Sports betting records, slots & casino game history, account login logs | Automatic platform usage |
| Technical Data | IP address, device type, web browser, operating system, screen resolution | Automatically via cookies & server logs |
| Communication Data | Live chat conversation records, support emails, feedback and complaints | Interactions with the support team |
For identity verification (KYC) purposes — required before processing withdrawals or when compliance obligations arise — Shoei88 may request a copy of your identification document (MyKad or passport). These documents are stored securely and used exclusively for verification, never for any other purpose.
Providing personal data for Shoei88 account registration is mandatory — without it, we are unable to provide you with access to the platform. Other data, such as additional contact information, is optional, though it may be required to access certain features or receive better support.
Shoei88 uses the personal data we collect for the following purposes, and nothing beyond that:
Shoei88 does not use members' personal data for solely automated decision-making that has a material impact on your rights without human intervention — except in cases where our automated fraud detection system may temporarily freeze an account, in which instance the final decision will be made by our team following a manual review.
Shoei88 does not sell or share your personal data with third parties for marketing or commercial purposes. However, in operating our platform, we need to share certain data with the following categories of third parties in limited and controlled circumstances:
All third parties that receive Shoei88 member data are contractually bound to use it only for the permitted purpose, to protect it to a security standard equal to or higher than our own, and not to disclose or use it for any other purpose without our authorisation.
Shoei88 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, damage, alteration, or disclosure. Our key measures include:
Data Retention Period: Shoei88 retains members' personal data for as long as it is needed for the purpose for which it was collected. Specifically:
The Shoei88 platform uses cookies and similar tracking technologies to provide you with a better user experience, maintain the security of your session, and help us understand how our platform is used. The types of cookies we use are as follows:
In addition to cookies, Shoei88 may use other tracking technologies such as web beacons (transparent pixels) in notification emails to confirm that an email has been received and opened. This information is used solely to ensure our important communications reach you and is not used for surveillance purposes.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data held by Shoei88:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 30 days of your request.
If your data is inaccurate or out of date, you have the right to request that we correct or update it. For basic information, you can make updates directly from your Shoei88 account settings.
Under certain circumstances, you have the right to request that we delete your personal data. Please note that this right may be limited by our legal obligations to retain certain records.
You may object to the processing of your data for specific purposes such as marketing communications. You can unsubscribe from promotional notifications at any time via your account settings.
You have the right to receive your personal data in a structured, machine-readable format. Contact our support team to request an export of your account data.
Under certain circumstances, you may request that we restrict how we process your data while your query or complaint is being investigated.
To exercise any of the rights above, please contact the Shoei88 Data Protection team by email at support@shoei88.xyz, clearly stating the right you wish to exercise and the information needed to verify your identity. We will respond within 30 calendar days of receiving your request.
Shoei88 is a betting platform designed exclusively for adults aged 18 and above. We take the protection of minors extremely seriously and maintain a strict policy in this regard.
Shoei88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, applicable legal requirements, or other relevant factors.
For material changes — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify you via an in-platform notification or to your registered phone number at least 14 days before the changes take effect. This gives you sufficient time to review the changes and decide whether you wish to continue using the Shoei88 platform.
For minor updates — such as clarifications of terminology, typographical corrections, or editorial amendments that do not alter the substantive meaning — we will update this document without a separate notice, though the "Updated" date at the top of the document will be revised to reflect the changes.
Continued use of the Shoei88 platform after the effective date of any amendments to the Privacy Policy constitutes your acceptance of the amended policy. We encourage you to review this page periodically — at least every 6 months — to stay informed of the latest policy governing the protection of your personal data at Shoei88.
If you have any questions, concerns, or complaints regarding how Shoei88 handles your personal data, or if you wish to exercise any of the privacy rights set out in this document, please contact us through the following channels:
We are committed to responding to all privacy enquiries within 5 business days, and to resolving more complex complaints within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
This Privacy Policy forms part of the broader policy framework of the Shoei88 platform. For a more complete understanding of how we operate the platform, we encourage you to also read Terms & Conditions and Responsible Gaming Policy us.
Shoei88 understands that when you register an account and make a deposit using Touch 'n Go eWallet or GrabPay, you are trusting us with something genuinely valuable — not just your money, but your personal information. Your phone number, payment details, activity records — these are sensitive data that deserve real protection, not just a privacy policy document nobody reads.
That is why Shoei88 invests significantly in our data security infrastructure. Not simply because the law requires it — though we are fully compliant with Malaysia's PDPA — but because we believe members who feel safe and protected are the ones who will stay with our platform for the long term. Trust cannot be bought through advertising; it is built through consistent action over time.
Shoei88 believes you should have meaningful control over your personal data — not just in theory, but in practice. That is why we provide easy access to privacy settings and communication preferences directly within your account interface. You can manage promotional notification subscriptions, request a copy of your data, or initiate the account closure process — all without having to navigate a complicated procedure.
When you place a bet on a Malaysia Liga Super match or play Pragmatic Play slots on Shoei88, those activity records belong to you. We use them to deliver a better experience — such as surfacing sports matches relevant to your interests or updating your VIP tier — not to sell to marketers or data brokers.
256-bit SSL encryption is more than just the green padlock icon in your browser — it means that even if someone manages to intercept communications between your phone and Shoei88's servers, the intercepted data cannot be read or used without the encryption key that exists only on our servers. This is a critical layer of protection, especially when you access your Shoei88 account over a public WiFi connection at a café or shopping mall.
Behind the scenes, the shoei88 technical team continuously monitors our systems using SIEM (Security Information and Event Management) tools that detect unusual activity patterns in real time. If our system flags suspicious login attempts on your account — such as a login from an unfamiliar location or multiple failed attempts — it will send you a notification and may require additional verification before granting access.
The privacy policy is not a static document for Shoei88 — it is a living document that we review regularly in line with technological developments, changes in legislation, and feedback from our members. When new data protection regulations are introduced in Malaysia, or when industry best practices evolve, we ensure our policy is updated to reflect the highest available standards.
We also conduct regular data protection training for all Shoei88 staff who handle member data — from the customer support team to the technical team — to ensure that everyone who interacts with your data understands their responsibilities and takes them seriously. Your privacy is the responsibility of the entire Shoei88 organisation, not just one team or one individual.
Privacy and security are two sides of the same coin — we protect both for you
Set your daily, weekly, or monthly deposit limits from your account settings. Your limit data is stored securely and can only be changed by you.
Your betting and casino activity records are entirely private — accessible only by you and authorised Shoei88 staff for operational purposes.
Child protection starts with data protection — we do not collect or process data from underage individuals under any circumstances.
Activate an account break from 24 hours up to 6 months — your data is stored securely during the break period and your account can be restored whenever you're ready.
Answers to the most frequently asked questions about the protection of our members' personal data
Over 100,000 Malaysian members trust Shoei88 with their personal data and money every day — and we take that trust seriously. Register for free today, deposit from as little as RM10, and enjoy a platform that is secure, fair, and transparent.
256-bit SSL encryption. Full PDPA compliance. No data selling. 24/7 support in Bahasa Melayu.
18+ only • Gamble responsibly • Terms & conditions apply